Smart Site Solutions: Software as a Service Terms and Conditions

Software as a Service

Support

SmartSite Solutions support of this service includes the installation and use of the software required for using the Streaming Software service. Support of individual applications will be serviced by the licence provider (for example, Microsoft Office 2007 support queries will be managed by Microsoft).

Reselling of Services

SmartSite Solutions Reseller customers may resell the Streaming Software service under their own brand, but resellers are not permitted to make any changes to the software provided by SmartSite Solutions.

Cancellation and refunds

SmartSite Solutions reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes SmartSite Solutions' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time by giving written notice to SmartSite Solutions. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Licensing

The Streaming Software service provides subscribers with a complete working version of the software. Users are required to allow the Streaming Software service to connect to the internet every 21 days to check that their licence is still valid. Any users who have not paid their subscription fees, or who have not connected the Streaming Software service to the internet for period greater than 21 days will have their Streaming Software service disabled.

Please note: by signing up for any of our services you agree to be bound by all SmartSite Solutions terms and conditions.